FAQ & Support

At Lifeline Homecare, we’re committed to clear communication, responsive service, and your complete peace of mind. Here are answers to some common questions and guidance on how to get support if you ever need it.

Frequently Asked Questions

Q1: What types of services do you provide?

We offer in-home care for elderly individuals, people with disabilities, new mothers and infants, and patients requiring nursing or post-surgery care. We also offer 24/7 care and custom care plans.

Q2: Are your caregivers trained and verified?

Yes. All of our caregivers go through background checks, skill assessments, and training in patient handling, hygiene, and emergency protocols.

Q3: Do I need to provide any medical equipment?

In most cases, yes. While we can assist in using your existing equipment (wheelchairs, oxygen, beds, etc.), we can also help you rent or purchase items if needed.

Q4: Can I book services for just a few hours?

Absolutely. Our services start from a minimum of 3 hours and can be extended as needed — daily, weekly, or monthly.

Q5: What areas do you serve?

We currently operate in major cities including Dhaka, Chattogram, Sylhet, and surrounding regions. Please contact us to confirm service availability in your area.

How to Book a Caregiver

Booking a caregiver is quick and easy:

Choose a service: Visit our [Services] page to explore the types of care we offer.
Fill out the booking form: Go to [Book a Service] and submit your care request.
Get a call from our team: We’ll contact you within 24 hours to confirm details and assign a caregiver.
Care begins: Once confirmed, your caregiver will arrive at the scheduled time.

For urgent bookings, please call our hotline: ‪+8801819203822‬

Caregiver Change & Complaints Process

Your comfort and safety are our top priorities. If you’re not satisfied with a caregiver or face any issues, we have a structured and respectful resolution process:

Contact Support: Call or message our support team directly.
Explain the issue: Share details about your concern or feedback.
Caregiver Review: We will evaluate the situation and, if needed, reassign a caregiver within 24–48 hours.
Feedback Follow-up: We ensure you're satisfied with the new arrangement and continue monitoring the service.